Product / Service Designer

Qualification: Bachelor's or Master's degree (16 years of education) in Design, Human-Computer Interaction, Computer Science or a related field from an HEC-recognized university. Preference would be given to foreign qualified candidates with proven track record. Experience: At least 4 years in product, service or UX design with a portfolio of shipped digital products; public service design experience preferred. Skills & Competencies: • User-centered and service-design methods • Figma or equivalent design and prototyping tools • Design systems and accessibility (including Urdu localization) • Rapid prototyping and usability testing • Close collaboration with engineering and product teams Key Performance Indicators (KPIs): • Adoption and task-completion rates of the AI services designed. • Usability issues identified and resolved before production gates.