Assistant Manager - Program Operations

To lead program operations for an allotted portfolio of PSDF-funded schemes, Training Service Providers (TSPs) and regions, ensuring that training contracts are executed in line with PSDF business rules, SOPs and funding-partner requirements. The role supervises the Program Operations Specialists and oversees the full contract cycle, from pre-contract evaluation and class commencement through trainee enrolment, assessment, completion, employment verification and scheme closure. It is accountable for accurate and timely payment recommendations against TSP invoices and trainee stipends, leads complaint redressal and stakeholder liaison for the portfolio, and drives improvements in operational systems (BSS/CRM), reporting and TSP capacity.